| Final | Team | time | | 1. Yelena Nikolayeva | RUS | 11:49.73 | | 2. Kerry Saxby-Junna | AUS | 11:53.82 | | 3. Ileana Salvador | ITA | 11:55.35 | | 4. Beate Anders | GER | 11:57.14 | | 5. Yelena Arshintseva | RUS | 12:01.22 | | 6. Annarita Sidoti | ITA | 12:04.16 | | 7. Sari Essayah | FIN | 12:06.10 | | 8. Madelein Svensson | SWE | 12:18.10 | | 9. Sada Buksniene | LTU | 12:40.18 | | -. Debbie Lawrence | USA | DQ |
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| Heat 1 | Team | time | | 1. Ileana Salvador | ITA | 12:20.24 | | 2. Yelena Arshintseva | RUS | 12:20.42 | | 3. Debbie Lawrence | USA | 12:20.79 | | 4. Madelein Svensson | SWE | 12:21.53 | | 5. Sada Buksniene | LTU | 12:30.56 | | 6. Alison Baker | CAN | 12:33.62 | | 7. Simone Thust | GER | 13:06.06 | | 8. Susana Semkova | SVK | 13:43.89 |
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| Heat 2 | Team | time | | 1. Yelena Nikolayeva | RUS | 12:15.43 | | 2. Kerry Saxby-Junna | AUS | 12:16.90 | | 3. Beate Anders | GER | 12:22.57 | | 4. Annarita Sidoti | ITA | 12:26.12 | | 5. Sari Essayah | FIN | 12:27.38 | | 6. Janice McCaffrey | CAN | 12:56.71 | | 7. Victoria Herazo | USA | 13:08.74 | | 8. Julie Drake | GBR | 13:12.01 | | 9. Hilde Gustavsen | NOR | 13:20.95 |
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